fulldose.net.w3cdomain.com Review:

I bought two of these products because I own a B&B inn and waffles are a breakfast favorite with our guests. One of the machines worked and one did not. It was an absolute nightmare dealing with customer service and trying to get my wafflemaker replaced. When I finally did get a replacement, the replacement was faulty. I called the company again to tell them of my frustration and of the urgency of my need to replace it as it was being used at our inn. I must have called customer service a dozen times. Finally, I asked to speak to a supervisor and the wait time was over an hour to speak to "Clyde". I gave up. I have been in business for 30 years and this company is by far the WORST for customer service of anyone I have ever dealt with. As I write this I am still trying to get through to find out why my replacement machine has not been shipped. It has been over a month! I am so upset that I am writing this review. I have never written a review about any product before but I hope this will prevent others from having to go through this terrible experience. My message to Villaware: stop selling products that are inferior and properly service what you sell!

Do not buy this product. FItbit has a great dashboard and is awesome when it works, but they have horrible customer service and will not stand behind the warranty. I purchased mine through Amazon on 9/26/2013 and it stopped working on 11/18/2013. The tracker became unresponsive and stopped syncing and simultaneously the battery started dying within an hour of a full charge. I did not break it, it was not damaged in any way -- it just stopped working.